Refund policy

At RealTungsten, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a straightforward refund process, as long as the return conditions are met.

1. Eligibility for Refunds

  • Returns must be initiated within 30 days of receiving your order.
  • The item must be unused, unworn, and in original condition.
  • The product must be returned in its original packaging.

Note: Due to the nature of our products (including jewelry), we cannot accept returns on custom or personalized items.

2. How to Request a Refund

To begin the refund process, please follow these steps:

  • Contact us at contactrealtungsten@yahoo.com within 30 days of receiving your order. Include your order number and the reason for your return.
  • Our customer service team will provide you with a return authorization and shipping instructions.
  • Pack the item securely and send it back to us using the provided address.

Please note: The customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the item reaches us safely.

3. Refund Processing

Once we receive the returned item and confirm it meets our eligibility requirements, we will process your refund.
Refunds are issued to the original payment method and typically appear on your statement within 7–10 business days, depending on your payment provider.

4. Non-Refundable Items

The following items are non-refundable:

  • Custom or personalized items.
  • Items that have been worn or show signs of use.
  • Items returned outside the 30-day window.

5. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately at contactrealtungsten@yahoo.com. We will arrange for a replacement or full refund.

6. Exchanges

If you would like to exchange an item for a different size or style, please contact us within 30 days of receiving your order. We'll guide you through the exchange process, which is subject to availability.

Questions?

If you have any questions regarding our Refund Policy, feel free to reach out to us at:
📧 contactrealtungsten@yahoo.com