Frequently Asked Questions

Welcome to the RealTungsten FAQ page. Find quick answers to your most common questions below.

🔹 Products & Materials

What is tungsten carbide?

Tungsten carbide is one of the hardest and most durable metals used in jewelry. It’s scratch-resistant, hypoallergenic, and holds a permanent polish—ideal for rings and necklaces that are built to last.

Will my tungsten ring scratch or tarnish?

Tungsten is highly scratch-resistant and will not tarnish or fade. However, while it's incredibly hard, it can still chip or crack if dropped on a hard surface.

Are your products hypoallergenic?

Yes. Our tungsten jewelry is crafted from premium, skin-safe materials and is free of nickel or irritants.

🔹 Sizing & Fit

How do I find my ring size?

Visit our Size Guide for easy at-home sizing methods and a conversion chart. If you're unsure, we recommend getting sized at a local jeweler for accuracy.

What if I order the wrong size?

No worries—we offer one free ring size exchange within 30 days. Just contact us and pay for return shipping.

🔹 Orders & Shipping

How long does shipping take?

Standard U.S. shipping typically takes 4–7 business days. We also offer expedited options at checkout. International shipping times vary by country.

Do you ship internationally?

Yes, we ship worldwide! Shipping rates and delivery estimates will be calculated at checkout.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.

🔹 Returns & Exchanges

What’s your return policy?

We accept returns within 30 days of delivery on unworn items in their original packaging. See our Returns Policy for full details.

Can I exchange a product?

Yes, exchanges are available for size adjustments or product swaps. Contact us and we’ll guide you through the process.

🔹 Payments & Security

What payment methods do you accept?

We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.

Is your website secure?

Yes. Our store is powered by Shopify and protected by SSL encryption for safe browsing and checkout.

🔹 Other Questions

Do you offer gift packaging?

Yes! Every order comes in premium packaging—perfect for gifting. No pricing is included in the box.

Can I customize a ring?

Currently, we do not offer custom engravings or designs. However, we plan to add this service soon—stay tuned!

Still Need Help?

We’re here for you.
📧 Email us anytime at: support@realtungsten.com
We respond within 1 business day.