Cancellation Policy

At RealTungsten, we understand that plans can change. Our goal is to make cancellations as smooth as possible while maintaining fair and efficient order processing.

1. Order Cancellation Window

You may cancel your order within 2 hours of purchase, provided it has not yet entered processing or shipped. If your request qualifies, we'll cancel your order and issue a full refund.

To request a cancellation, contact our support team immediately at: 📧 contact@realtungsten.com

2. After the 2-Hour Window

Once an order has been processed or shipped, it can no longer be cancelled. If you've already received your item and it isn't right for you, you may be eligible for a return or exchange — please see our Refund & Return Policy for full details.

3. Custom & Personalized Orders

Orders that include engraving, custom sizing, or other personalization cannot be cancelled once production has begun. We strongly recommend double-checking all customization details before completing your purchase.

4. Refund Processing

Approved cancellations are refunded to your original payment method within 7 to 10 business days, depending on your bank or payment provider's processing times.

5. Contact Us

Have a question about your order or a cancellation request? We're here to help. 📧 contact@realtungsten.com 💬 Or visit our Contact Page

Cancellation FAQ

I just placed my order — can I still cancel it?

Yes, as long as it's within 2 hours of purchase and hasn't entered processing yet. Email us right away at contact@realtungsten.com with your order number and we'll take care of it.

How do I know if my order has already been processed?

If it's been more than 2 hours since you placed your order, it's likely already in processing. Contact us anyway — if it hasn't shipped yet, we'll do our best to accommodate your request, though we can't guarantee it.

Can I cancel an engraved or custom ring?

 Only if production hasn't started yet, and only within the standard 2-hour window. Once engraving or customization is underway, the order is locked in and can't be cancelled or modified.

Can I change my ring size or engraving instead of cancelling?

 If your order hasn't entered production, contact us as soon as possible and we may be able to update the details instead of cancelling entirely. Once production starts, changes aren't possible.

How will I know my cancellation was approved?

You'll receive a confirmation email once your cancellation is processed, along with details on your refund timeline.

What if I miss the 2-hour window but still want to cancel?

 Once your order has shipped, it can't be cancelled. You can, however, request a return or exchange after delivery — see our Refund & Return Policy for eligibility and steps.