Free Size Exchange Policy
At RealTungsten, we want your ring to fit comfortably and confidently. We understand that choosing the perfect ring size online can sometimes be difficult, which is why we offer a Free Size Exchange on eligible ring purchases.
If your ring arrives and the size does not fit, simply contact us and we’ll help you exchange it for the correct size.
Free Size Exchange
If you receive your ring and discover that you need a different size, you may request a free size exchange within 30 days of receiving your order.
There is no additional charge for the replacement ring when exchanging for the same ring in a different size.
The customer is responsible only for the cost of shipping the original ring back to our return address.
Once we receive and inspect the returned ring, we will ship your replacement size at no additional product cost.
How to Request a Size Exchange
To begin your exchange:
- Email us at contact@realtungsten.com within 30 days of receiving your order.
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Include:
- Your full name
- Your order number
- The size you originally ordered
- The new size you would like to receive
- Our customer support team will confirm your exchange request and provide return instructions.
- Ship the ring to our designated return address.
- Once your returned ring has been received and approved, we will prepare and ship your replacement ring.
Return Only the Ring
When returning your item for a size exchange, please return only the ring unless our customer support team instructs you otherwise.
You may keep your RealTungsten premium wooden ring box.
Your replacement ring can be placed in the same wooden box when it arrives.
This also helps reduce unnecessary shipping costs and packaging waste.
Return Shipping
Customers are responsible for the shipping cost of returning the original ring to us.
We strongly recommend using a shipping method that provides tracking information.
Please keep your tracking number until your exchange has been completed.
RealTungsten cannot be responsible for return packages that are lost before reaching our return address.
Replacement Shipping
Once your returned ring has been received and approved, RealTungsten will send the correct replacement size at no additional product cost.
You will not need to purchase the ring again.
Replacement availability may depend on the selected ring design, size, and current inventory.
If your requested size is temporarily unavailable, our customer support team will contact you with available options.
Condition of Returned Rings
To qualify for a size exchange, the returned ring should be in reasonable condition.
Rings showing significant damage, unauthorized modifications, or excessive wear may not qualify for our standard free size exchange program.
Please package the ring securely before shipping it back to us.
Engraved Rings
If your ring was personalized with engraving, please contact us before returning it.
Because engraved rings are customized products, exchange options may depend on the specific ring and replacement requirements.
Our customer support team will review your request and provide the available options.
Different Style Exchanges
Our Free Size Exchange program is intended primarily for customers who want the same ring in a different size.
If you would like to exchange your ring for a completely different style, design, color, or model, please contact us at contact@realtungsten.com.
Style exchanges are subject to product availability and any difference in price between the original and replacement items.
Wedding or Time-Sensitive Orders
If you need your replacement ring before a wedding, anniversary, or other important date, please let us know when contacting us.
Include the date of your event in your email.
While we cannot guarantee delivery by a specific date, our team will do its best to prioritize time-sensitive exchange requests whenever possible.
We recommend contacting us as soon as you discover that you need another size.
Processing Time
Your replacement will be processed after the returned ring reaches us and the exchange has been approved.
Shipping and processing times may vary depending on:
- Return transit time
- Product availability
- Requested ring size
- Destination
- Carrier conditions
We recommend initiating your exchange as early as possible if the replacement is needed for an important event.
Exchange Eligibility
To be eligible for our standard Free Size Exchange:
- You must contact us within 30 days of receiving your order.
- The exchange must generally be for the same ring in another size.
- The original ring must be returned to us.
- The requested replacement size must be available.
- The returned ring must meet our exchange condition requirements.
Need Help Choosing Your New Size?
If you are unsure which replacement size to select, please contact us before requesting your exchange.
We recommend confirming your ring size with a professional jeweler whenever possible, especially before requesting a replacement.
Our team is also happy to help answer general sizing questions.
Return Address
Unless our customer support team provides different instructions for your specific order, eligible exchanges may be returned to:
BRAVELYNX LLC
312 W. 2nd St #1790
Casper, WY 82601
United States
Please contact us before mailing your ring so we can identify and properly process your exchange.
Do not send an unidentified return without first contacting our support team.
Questions?
We’re here to help.
If you have any questions about sizing, exchanges, or your order, contact us at:
Email: contact@realtungsten.com
Please include your order number whenever possible so we can assist you more quickly.
Our Promise
Buying a ring online should feel simple and secure.
If the size isn’t right, we’ll help you make it right.
Free Size Exchange. No need to purchase your ring again. Keep your premium wooden ring box. Get the size that fits.
RealTungsten
BRAVELYNX LLC
312 W. 2nd St #1790
Casper, WY 82601
United States